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It is normal for businesses to want to know the direction and magnitude of their growth. There are some businesses which have tangible benefits in the form of money, while most others need to assess business growth by means of different parameters. For a business which majorly focuses on inbound calls, it is essential for the management departments to know how many customers call on an average per month and all other details pertaining to the calls and ascertain productivity of each department.

All intelligent numbers - 0800 numbers, 0844 numbers, 0845 numbers, 0300 numbers and 0330 numbers have free Online Statistics that come along with the package. The Online Call Statistics featured in the freephone numbers enables the manager to know more about the inbound calls that the customer service centre receives. It helps determine if the business is losing leads and customers, and also in analysing when the customer centre receives a majority of its calls. They also help the business in analysing and interpreting the business leads that the call centre receives.

The data collected from the Call Statistics feature is used by the administration which converts the data into a more readable form, such as graphs to collate the data and analyse the obvious implications of the change in patterns. For instance, statistics can provide an insight into the changes in caller traffic, based on which the supervising department can take a decision as to the number of employees required in a specific business wing, to take care of the calls and the number of parallel telephone lines that would be required when the centre is dealing with calls.

A plaintive indication of the number of calls which are being missed on a daily basis will give the business the ability to calculate the potential loss of revenue of each call. This helps the business to instigate a plan to improve the quality of service and tackle the problem of unanswered calls. Call statistics could also lead to effective changes in the company's policy and a general improvement in the growth of business.

Call statistics have a higher degree of specificity, in the sense that the performance of staff members can be individually analysed and data pertaining to the quality of the call and call-length can be plotted on a graph. On a general scale, call statistics can help address the flaws in a corporation's communication plan.

Source :
http://www.articlesbase.com/communication-articles/online-call-statistics-and-what-they-can-reveal-about-your-business-4497250.html